Terms and Conditions
GreenVits - Terms and Conditions.
Unless otherwise agreed in writing, these terms & conditions prevail and you agree to them by placing an order.
Green Distribution Limited, trading as GreenVits
Your contract will be with Green Distribution Limited, trading as GreenVits
Payment and Prices
All payment is in £ (Pounds) Sterling.
Accepted methods of payment are detailed at the checkout. Currently these include American Express, MasterCard, Visa and Paypal. You may pay in different currencies via your Credit Card or PayPal.
Prices displayed on the GreenVits website will be the prices charged while stocks last.
GreenVits reserve the right to change prices without notice.
Delivery
If we receive your order by 2:00pm on a working day we will dispatch it the same day.
In the unlikely event that GreenVits will not be able to dispatch an order within 4 working days you will be immediately contacted by email and offered a full refund.
All shipping is charged according to shipping weights shown in the cart and as displayed on individual item listings. See the section on 'Shipping & Delivery' for up-to-date information on weights, costs and shipping methods.
Shipping prices are charged at the cost price of the Postal/Carrier service chosen plus VAT.
Currently GreenVits customers are not normally charged any contribution towards packaging or dispatch fees.
Please Note: Many vitamin tubs will not easily fit through letter boxes and it is your responsibility to give a satisfactory delivery address where delivery can be accepted.
All postal items are shipped using Royal Mail Tracked24.and usually arrive the next day in the UK and within 7 days in Europe.
Delivery Delay or Lost Items
GreenVits are unable to guarantee the delivery time of Postal/Carrier services as this is out of our control. If there is any delay or problems with the delivery of your goods, GreenVits will supply a copy of the "Certificate (proof) of Posting" but beyond that, GreenVits are unable to accept any responsibility for delays or loss caused by the Royal Mail until the Royal Mail's "claims waiting time" has expired. For domestic UK post, this is currently 15 working days beyond expected delivery date. That is 4 weeks after shipping before GreenVits are able to make any claim against the Royal Mail on your behalf.
For domestic orders, on your part, if your items have not been received within 7 days, please contact your local postal delivery depot to check that your postman has not forgotten to leave a "while you were out card" and then, if your order has still not arrived after 4 weeks, notify GreenVits who will make a claim on your behalf and replace or refund your order as appropriate.
Correspondence
If you need to communicate with GreenVits regarding your order, please always quote the invoice number given on your "Order Confirmation" or "Despatch Confirmation". This will help speed up the response to your email. GreenVits try to respond to all emails by the following working day. If you have a SPAM security system, please list www.greenvits.eu as a contact or you may not receive despatch notifications.
Pricing and Contract
Price and availability is subject to change without notice.
A contract will not exist between the you and GreenVits until an order is paid and we send you a Confirmation that the products are available. Whether a purchase is completed or not, any dispute or claim arising from a transaction with GreenVits will be limited to the total purchase price of the goods involved.
Return of goods.
GreenVits operates a full no-quibble returns policy. However, because of the nature of the product, returns can only be accepted if the security seals are intact.
Before returning any item, please contact admin@GreenVits.eu by email and you will be sent the relevant returns address and authorization number.
The goods must be returned to the address given on issue of the returns authorization number.
When returned items are received in good condition, a refund will be issued for the full price of the item but excluding shipping, admin and restocking costs. It is recommended that items are very well packed and should sent by recorded delivery as refunds cannot be made until goods are received in good condition.
Returns can only be accepted within 30 days of the date of the original order and extension on this timescale will not be granted.
Goods which are ordered specially from the manufacturers at the request of the customer and promotion items sold as "clearance lines" or "scratch and dent" etc., cannot be returned and orders from customers are accepted on that condition.
These conditions do not affect your statutory rights.
Limitations of use
Products sold by GreenVits are not intended to diagnose, treat, cure, or prevent any disease.
GreenVits do not manufacture the goods sold and rely totally on the accuracy of the information given by the supplier which will be kept up to date as much as possible.
GreenVits cannot give medical opinions or advise customers and no comment or entry in this site or in any communication from GreenVits may be taken as such.
Customers must rely on their own expertise and that of their personal advisors as to the use and suitability of products purchased. Customer should always carefully check all the details printed on the tub before opening the product.
Providing a product for sale does not imply recommendation by GreenVits of that product, its suitability for any use or its effectiveness.
Items shipped outside of the United Kingdom are on the understanding that the customer has investigated the import regulations of their country and are requesting products, sizes, quantities and values which fall within the regulations of the country to which they request their order to be sent. If any package is rejected by the import authorities of the delivery country, the customer will be responsible for any loss or costs incurred.
Testimonials are the views from people who claim to be users of the product in question and are not a Medical Opinion.
Complaints & Customer Care.
The GreenVits team are passionate about customer care but being human can make an occasional error and this must be accepted. If we do make a mistake, please tell us and we will do all within our control to remedy the situation. However, any damage or inconvenience will be limited in value to the cost of the products involved.
If you have any problems or concerns about the service you have received, please contact us immediately by email at admin@greenvits.eu giving your invoice number and details of your concern together with an email address and telephone number at which you can be contacted during UK working hours.